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Terms of service
The plain-language terms behind every Plankwell quote, booking and warranty.
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Quotes
Every quote is written per room after a free in-home measure. Prices are valid for 30 days and include materials, preparation, finish and clean-up unless a line says otherwise.
Booking and deposits
A 20% deposit holds your start date. The balance is due when the work is finished and you have walked the floor with us.
Changes on site
If we find hidden problems such as damaged subfloor or moisture, we stop, show you, and agree any extra cost in writing before we continue.
Warranty
Installations carry a 10-year workmanship warranty and refinishes a 5-year finish warranty, as long as the floor is cared for as described in our care guide.
Cancellations
You can move or cancel a booking up to seven days before the start date with a full refund of your deposit.
Visit
2140 SE Division St
Portland, OR 97202
Hours
Mon–Fri, 7 am – 5 pm
Sat by appointment